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Contact

Refund policy

Refund Policy

Thank you for shopping with Bitshelf. All of our products are digital downloads (printable PDF planners, trackers, templates and worksheets). Nothing is shipped to you, and you get access to your files straight after purchase. Because of this, our refund policy works a little differently from a store that sells physical goods.

All sales are final

Once a digital file has been delivered, it can't be returned. For that reason, we don't offer refunds or exchanges if you change your mind, buy the wrong item by mistake, or no longer need the product. Please read each product description and preview images carefully before you buy, and email us if you have any questions first. We're happy to help.

When we will refund or replace your order

We'll make it right if something is wrong on our side. Contact us within 14 days of purchase if:

  • Your file won't download or open, or it is damaged or corrupted, and we can't fix it by sending you a new copy.
  • You received the wrong file, or files listed in the product description are missing.
  • The product is significantly different from its description or preview images.
  • You were charged twice for the same order, or bought the same product twice by accident (as long as the second copy hasn't been downloaded).

In most cases we'll first send you a corrected or replacement file. If that doesn't solve the problem, we'll give you a full refund.

What isn't covered

  • Printing issues caused by your printer, ink, paper or print settings. We recommend printing one test page first and using "Actual size" or "100%" scale.
  • Not having software that opens PDF files. Free readers such as Adobe Acrobat Reader work with all of our products.
  • Small differences in color between your screen and your printed copy.
  • Products bought as part of a bundle can't be refunded individually. Bundles are refunded as a whole, only under the conditions above.

How to request help or a refund

  1. Email us at help@bitshelf.net with your order number, the product name and a short description of the problem. A screenshot of any error message helps us fix it faster.
  2. We'll reply within 2 business days.
  3. If your refund is approved, we'll confirm it by email.

How refunds are paid

Approved refunds go back to your original payment method within 5 to 7 business days. Your bank or card provider may take another 5 to 10 business days to show it on your statement. Once an order is refunded, your license to use the files ends and you should delete any copies you downloaded.

Please contact us before disputing a charge

If something is wrong with your order, please email us first. We can usually fix download problems within a day, which is much faster than going through your bank.

Contact us

Bitshelf
Email: help@bitshelf.net
Phone: +1 517-204-9568
Address: 4678 Buffalo Road, Hohenwald, TN 38462, United States